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Old 20-11-2006, 14:21   #12
entwisi
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Re: Energy Saved = Lower Profits – Shame!!!

Actually Mel, the Direct Debit guarantee states that any problems with a DD should be credited back to the persons account and disputed from there. Also any charges incurred due to the DD should be refunded and only recharged if the original DD proved to be correct. The originator MUST inform the account holder of any changes to the amount being collected in advance of the collection date

Full details here

http://www.bacs.co.uk/BPSL/directdeb...ic/yourrights/

BTW, my mum got hers last week as well.
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Last edited by entwisi; 20-11-2006 at 14:24.
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