i was once charged £10 for putting my ex's hamster to sleep , i wouldnt mind but they did it while i was away down town shopping while they looked at it
they even had the nerve to look at me in disgust when i told them that i coulda stamped on it and bought another for £3
there is one pet insurer that advertises on the tv that wont refuse to reinsure yuor pet if you claim , many other companies pay out then dont let you renew your policy