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Billcat · 11-12-2006, 13:55

Doesn't seem like very smart business practice. If the only legal prohibition is that they could not ring up the sale before 11 AM, why not do the right thing and be courteous and helpful to customers, whenever they are in the store? Better not to open the doors earlier than 11, if that is the way that customers will be treated.

Anyone in the retail trade will tell you that the real battle is getting the customers into the store. A maltreated customer usually results in a lost opportunity and, if they tell their tale, often multiple losses. Only a bonehead would set up the policy you encountered, RossendaleRed!

11-12-2006, 13:55	#13
Billcat Foreign Correspondent Join Date: Apr 2005 Location: Colony of New Jersey Posts: 694 Liked: 0 times Rep Power: 53	Re: Debenhams Doesn't seem like very smart business practice. If the only legal prohibition is that they could not ring up the sale before 11 AM, why not do the right thing and be courteous and helpful to customers, whenever they are in the store? Better not to open the doors earlier than 11, if that is the way that customers will be treated. Anyone in the retail trade will tell you that the real battle is getting the customers into the store. A maltreated customer usually results in a lost opportunity and, if they tell their tale, often multiple losses. Only a bonehead would set up the policy you encountered, RossendaleRed! __________________ When in darkness or in doubt, visit Oswaldtwistle!