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nikkival, close family member had been waiting 2 years for a consultation and had a very poor experience at the old BRI following surgery, (especially regarding the hygiene and lax attitudes of some of the staff),
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Waiting 2 years for a consultation is your GPs fault for not putting enough pressure on for them, regarding follow up's after sugery I do not understand that bit sorry , but hygene in hospitals went west with privatisation, they should bring it back in house. I can also assure you bad hygene and bad attitudes were not unique to BRI, try a spell in Blackpool Victoria if you want to be nursed by hot dog sellers.