[mani]

i do think its BA shooting themselves in the foot - not so much the company as the management are - with increasing desire to cut costs etc to match the lo budget airlines they're cuttin corners wherever they can and cabin crew is just the latest line up to face the bullet

baggage handlers have been agencied out where b4 they were direct employed by ba foood tray ppl were BA operated till they tried cuttin corners and agencied it off too...

there was a time when workin for a BA was almost a priviledge. to work with a company who's image was second to none was brilliant but times have come and gone and they've fallen well behind. airlines like qatar, emrites, etihad wipe the floor in terms of customer relations customer satisfaction and importantly staff satisfaction.

BA shud decide what it wants to be - a budget airline or a luxury airline and then compete in that instead of trying to compete in both. BA has its own image and its budget dept shud have its own.