Thats what i was told a few weeks ago enquiring on behalf of lancsdave as i used to work there, so really no things havent changed not even since i last private rented 14 years ago
Yes ianto's daughter could try that KEEP IT IN WRITING KEEP RECEIPTS, but if its a case of needing a new boiler then that could prove rather difficult to pay out right for it & ensuring the ability to get the money back from landlord would be the next tricky bit.