[entwisi]

Oooo, now how shall I respond to this.

Some of you are aware that I work on behalf on Barclays at the moment and in 2 weeks will be employed by them again. I was originally employed by them when they opened the Callcentre at Salford Quays so I have a fair amount of knowledge of what happens in these places.

IMHO the trainers were absoutely nothing like what has been said ( I didn't watch the program). They were there to train the staff in dealing with what could be complex financial problems but with an eye on the commerciality. i.e. they should be able to suggest the right way for people to deal with a situation. That may have been by selling them a different product to what they already had. certainly at the time I was there there was NO COMMISION WHATSOEVER.

Banks are businesses and need to make money. As has been said before we are one of very few countries in the world that offer personal banking for free if you stay within certain criteria. Outside that criteria the risk is with the Bank that you may abscond, go bankrupt etc and thus charges are applied to cover that risk. Selling you a product is often seen as a bad thing yet you could leave someon earning 2% in an account thats not right for their circumstances and they would miss out on earning a lot more. Which would be right, not selling them teh better product or leaving them in ignorance.

As with all companies. There are rougue employees. I will guarantee that the trainer in Q will be tracked and dealt with. In this case it accounts to gross misconduct so they should be quite rightly fired.

So rightly or wrongly this program could probably be about any company in the country, they chose Barclays as its a brand seen as being a high value target.