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listening to Alex Lester (radio 2), this morning the subject got onto hotels and it reminded me of this that happened to me a few years ago.

I was working in Southern Ireland and after a long tiring day booked into a reasonable looking Hotel for the night.
I was paying by credit card.
The person on night duty didn't know how to use the machine and said she would leave a note telling the person on mornings to deal with it.
She showed me to my room and then said, "Oh dear theres no television in this room, we'll have to knock that off the bill".
She left ignoring the fact that I was pointing to a television sat on top of the wardrobe.
It seems there is a 'posher' hotel half a mile down the road and they catered late into the night for weddings etc. and would book their staff into this hotel. About four in the morning my door was suddenly thrown open and a young lady was stood there. As I woke up and moved she saw me and ran away screaming, the night porter lady came and apologised she said she'd forgotton I was in this room she would make another note for the morning person about the disturbance, I got up the next day and was having a very generous breakfast, when the new lady came through with an envelope and gave it to me she was full of apologies and asked me to forgive them and said that I was not to be charged for my stay.
I thanked her finished breakfast and two days later opened the envelope when I was doing my expenses not only was the bill marked no charge but she had refunded the money, (in crisp Irish Punts as they were then), that hadn't been taken off me in the first place!