[jambutty]

First of all ***Mr D*** the responsibility for the article rests with the vendor and your complaint is against that vendor not the manufacturer of the object. That is the legality enshrined in law. However that still doesn’t stop you from making a complaint to the manufacturer if you want to even if the vendor replaces the defective item or gives you a refund.

I’m a complainer but I balance the value of the item against the cost of going back to the shop. It’s not much use lodging a complaint and getting justice if it costs you more than the cost of the item to do so.

Just a tiny point Ianto.W. If “The trouble with us Brits we do not complain enough,” why do the Aussies call us whinging poms?

The real British problem is that many people are happy to complain about this that and the other to their family, friends, neighbours and even strangers but few tackle the source of the complaint. And when they do they accept whatever it is the vendor comes up with. Things like, “you have to return the item in its original packaging.” That’s a load of twaddle, although it does help your case if you can do so. “You have to return it to the manufacturer.” Absolute rubbish! You didn’t buy the article from the manufacturer, you bought it from the vendor and the vendor has the responsibility of selling an item that is ‘fit for purpose’. If it isn’t the vendor is responsible. The vendor can then tackle the manufacturer or wholesaler, but that has nothing to do with you.