[claytonender]

I do complain and if I keep getting no for an answer I carry on complaining, addressing my complaint to someone more senior each time.

I had a problem with a car insurance claim that went on for nearly 9 months, but eventually I paid about £2.00 (to companies house) to get a list of the company director's home addresses. I then sent a letter, detailing all the things his company had done wrong and failed to do, by recorded delivery to the MD's home address. Within a week I had received a very polite letter from him, offering to write my car off ( at a very good price) and enclosing a cheque for £500 as a gesture of good will and offering me a free weekend break. All this was after one of his claim managers had told me I was wasting their time and the MD did not bother himself with such 'small matters'.

I think it is important to highlight poor service to the owner/director of a company because they probably have no idea how inefficient some ot their staff are.

I also find that lots of people have problems dealing with complaints from a woman and try to be very condsending as though women have no idea anything.

It really is important not to be fobbed off with standard disclaimers, if you have a genuine comlaint you should persist until you get it resloved to your satisfaction.