heres another variation,
just been taken to peel house, to make appointment to have my stitches removed in 10 days, (no problem) also had to pick up my prescription- was told sorry we seem to have lost it- no problem as its your repeat i will order it,and you can pick it up friday! i replied there is a problem- i have to trail back here.
after my experiance at gisburn a fortnight ago,i would say admin leaves much to be desired in the NHS.