Quote:
Originally Posted by WillowTheWhisp
What exactly does a 'Practice Manager' do?
|
Well mine got an explanation as to how things work in the real world when I phoned one Monday mid morning and could not make an appointment "one afternoon this week please after 4pm", without having to be very insistent with the receptionist. I explained that some of us actually work and can't always phone in the morning to make an appointment and pop down the same day, we need to plan around work when we can see the Doctor. She agreed that their current system worked fine in their other surgeries (Shadsworth and somewhere else in Blackburn) but, The Ossy surgery has a much higher number of patients that work and that they needed to make some changes to their booking system.The result was her discussing the situation with the receptionist's and allocation more pre booked appointments. It would appear that pre booked appoints are excluded from the waiting list targets.
Blame Blair and his stupid statement about getting an appointment within 24 or 48 hours or whatever he said without switching his brain on. The surgery have to send a monthly report on waiting times to some NHS waiting list counter. By giving me an appointment today for next week they miss that target, stupid isn't it.
jambutty, I did not take you as someone who could not phone up and get an appointment when you want not when they want to give you one. Maybe you are all balls behind the keyboard and a pussycat in real life.
