Quote:
Originally Posted by ***Mr D***
I think you will probably find the bank manager has got control or at least enough power to waver the charge.
I have been in Accrington branch of Halifax many time to enquire about my account, overdraft ect and not once have I been made to ring, there is usually someone at the special counter near the door, cant harm to speak to them.
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Did that yesterday in Blackburn.
I think they treat personal accounts as a non entity, business accounts are different.
The young lady said no-one at the branch could deal with the account and I said we were directed to use the telephone.
The call center operator did not want to know and refused to credit the account, however when we got home a call was made to the complaints department and they were prepared to listen and deal with the problem on it's merits . The charge was cancelled