Quote:
Originally Posted by Royboy39
Did that yesterday in Blackburn.
I think they treat personal accounts as a non entity, business accounts are different.
The young lady said no-one at the branch could deal with the account and I said we were directed to use the telephone.
The call center operator did not want to know and refused to credit the account, however when we got home a call was made to the complaints department and they were prepared to listen and deal with the problem on it's merits . The charge was cancelled
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Glad you got it sorted Royboy39, as I said before they are not interested in personal accounts, they only profit from business accounts, you have to be prepared to make a lot of noise as you must have done. This website has opened a lot of doors for many people, including me, you never know who is reading these threads
