Quote:
Originally Posted by Royboy39
What a load of rubbish.........The Halifax branch manager has no control over existing personal accounts......if you go into a branch you are directed to use the direct line to a call center.......which you can do from your own home.
Can I assume from your comments that you have never made a mistake on your account and that you are in favour of the bank charging ridiculous and excessive charges for work that is done by a machine?
Our case has been resolved by going through the complaints procedure where common sense prevailed.
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I disagree with you, the branch manager of any Hailfax can decide whether to waive any fees. You should have been very insstent in the Blackburn branch (but also polite - it is not the fault of the person you are speaking too in the branch).
As regards my attitude to bank charges - yes I have made mistakes in the past, but accept that I have to pay for them. As Entwisi says there are lots of costs involved with servicing free current accounts, and I strongly object to the fact that because of a minority of people who can't manage their money properly the majority are probably going to be peanalised. Why should I (and others who do not allow their accounts to go overdrawn - beyond any agreed overdfarft facility) pay for the actions of a few.
As regards not being informed of changes to the conditions of your Halifax current account - whenever the conditions are revised, there is a leaflet enclosed with your statement of account.