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Old 17-08-2007, 20:01   #2
Margaret Pilkington
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Re: Council tax rebate

Yes Gayle......I had a mini windfall today and that was a surprise too.
I paid my last gas and electric bills online. I have just got used to dealing with bills online........OK, I know it is easy, but I have never really trusted it before....but as I was doing online banking I thought that paying bills this way would be less fuss. I was meticulous in the inputting of my account details and was suitably impressed when the transaction went through with no problem.......however a couple of weeks later I get a red letter from British Gas, reminding me that my account was overdue and threatening action if I didn't pay.
Well, in 40 years of married life i have never had a red bill - even though we have been skint a few times.....I was absolutely incensed. I was on the phone right away.......with all of the hassles of number crunching to get through to a human being....grrrrrrrr.
I told the very pleasant young man about the red bill and he checked his computer and saw that the money had inadvertently been credited to my electrical account......their fault he said. He promised to put it right for me immediately....and I gave the matter no more thought.
About a month later I get another red bill....this time telling me that I would have my gas supply disconnected if I didn't pay the outstanding amount by a certain date. I was incandescent with rage, and got on the blower again......was on hold for 17 minutes....subjected to 'going shopping' music....then the number crunching again. I was as mad as a wet hen in a thunderstorm by the time I was connected to a young lady with a Newcastle accent..... she got the sharp side of my tongue, and to her credit she let me rant on and get my grievance off my chest......she told me that she would be angry if she had had to go through all this aggravation for something which was their fault. She promised to sort out the problem for me....I told her that some guy had told me he would do that and hadn't done...she asked me to stay on the phone while she sorted it out........she then told me the bill was sorted and we should have no further problem.
Last week we had our meter read and today the gas bill came......I had to read it three times to understand it.......we had been credited with £72.10 as goodwill compensation for the last bill problems and so we owe nothing and are £44 in credit.......how good is that?
I have to say that i did threaten to change suppliers.
Sorry for the long winded response.......I don't have a blog anymore
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The world will not be destroyed by evil people...
It will be destroyed by those who stand by and do Nothing.
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Last edited by Margaret Pilkington; 17-08-2007 at 20:08.
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