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Old 27-09-2007, 09:16   #64
MUMMIBOO
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Re: It Pays To Complain.

I dont know what happened there but i could have sworn i started reading a thread about Asda and complaints and then i turned into a disability thread! Oh well any way back to Asda and complaints, I made an order on Saturday night for an order to be delivered on Monday night between 7-9pm, i had to put in new bank card details because we have a new card now, anyway got the confermation email saying yep Monday 7-9pm. Monday 7-9 cam and went i was at work and daddiboo rang me at work to tell me the shopping hadnt come and he would have to take the kids out to the shop for bread and milk etc.., when he got back he gave them a call and the woman said there had been a problem with his card and there was nothing they do at this time and someone would call in the morning.

The next day i called them at 10.30am as i had to go out, when i came off the phone i was in floods of tears the woman on the phone made me feel so thick and stupid, it was horrible (dont help being 6 1/2 months pregnant) i knew what the problem with the card was i hold my hands up it was a mistake on my part i had put in the wrong expiry date so the card wouldnt go through, i explained to the woman that i have sorted it out now and i said to be honest they should have called me to let me know there had been a problem with the card as i had no idea at all that the order had been cancelled until it didnt turn up on Monday i needed the order n Monday for the kids packed lunches, the lady said we called but there was no answer i asked why they didnt leave a message on the answer phone but her answer was well maybe we didnt leave it ringing long enough!, i asked when the could deliver and she said not until wednesday night i said thats no good to me a full weeks shop on Wednesday and all the woman could say was well its your own fault for not putting your card details in correctly, even though they could have tried again to call me as i made the order on Saturday to be delivered on Monday night, she was horrible and was of no help at all in the end i just told her to forget the order and put the phone down in tears, daddiboo had to go on Tuesday night with the kids for the shopping.

I was certainly put off by it all.
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