[mani]

sorry i havent read the thread as a whole but

some people complain about every lil thing. even if they're in the wrong. i'm at the britannia hotel and after 11pm its residents only no guests allowed so we get people who planned to sleep 4-5 to a double room for two ppl gettin knocked back. so they have to upgrade or three are sleeping on the street. then a week later we get a letter complaining the iron was dripping too much water, some of the lights in the chandelier were fused, we had to wait in a queue for 10 minutes and its like come on mate ur just lame.

if its a genuine thing fair enough but it doesnt be alot of the time and people do try to get freebies or a refund when they dont honestly deserve it