[BERNADETTE]

Was just wondering how you all rate customer services. We have had bad experiences especially with PC World, Can't think of anything good to say about them. On the other hand we bought something from Argos and can't find the receipt. The staff were really helpful there and were even prepared to go back through the tills to find a record of my purchase. In the meantime I rang Morphy Richards who were the supplier. Once again the staff were more than helpful and it got me thinking. Why can't all companies ensure that all their staff have adequate training and know how to speak to customers? After all if you have a positive response from staff you are going to tell other people about it and therefore the company gets good publicity. I was just wondering if any of you have any stories of good/bad experiences with customer services.