Accrington Web - View Single Post

shillelagh · 08-10-2007, 20:26

AOHELL customer helpline is rubbish but when you write a letter to complain to them then the customer services was spot on.

M & S ive always found them to be ok for returning stuff mind you i only go into the shops dont buy online.

Asda i've had trouble once when took something back but in the end i got my money back.

Tesco & Argos i havent tried their customer service out .......... yet!!!!

It depends on the company and their policy on customer services and how they train their employees. You can tell which ones value their customers and which ones dont. Because of where i work i had to go through our training course for customer services and to me it was basically being good mannered and polite. It also does help if the person who is doing the complaining is polite and well mannered. I find that you get more out of the company concerned when you are polite - if you lose it and start getting angry then they shut off its just another complaint but if you complain and state your case politely there is no come back - dont forget a lot of companies record their phone calls!!!

08-10-2007, 20:26	#6
shillelagh God Member Join Date: Jul 2005 Location: at the border .. Posts: 8,194 Blog Entries: 252 Liked: 1627 times Rep Power: 489677	Re: Customer Services AOHELL customer helpline is rubbish but when you write a letter to complain to them then the customer services was spot on. M & S ive always found them to be ok for returning stuff mind you i only go into the shops dont buy online. Asda i've had trouble once when took something back but in the end i got my money back. Tesco & Argos i havent tried their customer service out .......... yet!!!! It depends on the company and their policy on customer services and how they train their employees. You can tell which ones value their customers and which ones dont. Because of where i work i had to go through our training course for customer services and to me it was basically being good mannered and polite. It also does help if the person who is doing the complaining is polite and well mannered. I find that you get more out of the company concerned when you are polite - if you lose it and start getting angry then they shut off its just another complaint but if you complain and state your case politely there is no come back - dont forget a lot of companies record their phone calls!!! __________________ The views expressed in this post is mine and mine alone anyone want to argue well tough!!!