Quote:
Originally Posted by West Ender
See my thread re. Marks & Spencer Online. I am still trying to get my refund for the goods they didn't send. They insist they didn't charge me and I've now had to fax my bank statement to them to show that they did. M & S stores are very good but their online service.....well!  |
That is bad West Ender, you shouldn't have to send them proof. The response from Argos really surprised me after all I should have had my receipt. For them to offer to go back through their tills if it came to that is over and above what they need to do IMO. Excellent customer service.
