Quote:
Originally Posted by BERNADETTE
That is bad West Ender, you shouldn't have to send them proof. The response from Argos really surprised me after all I should have had my receipt. For them to offer to go back through their tills if it came to that is over and above what they need to do IMO. Excellent customer service.  |
Everybody has different experiences Bernie. I bought a 'phone system from Argos, which became faulty. After ringing BT to try and reconnect the link from base to 'phone, they told me to take back to my retailer.
Argos in Accrington asked me lots of questions, including what was wrong with it ! girl on counter had no idea was I was talking about .. course not, why should she understand the workings of all appliances they sell ..doh. Had no receipt of course, was few months old, and they were
not prepared to go back through any transactions to prove I had bought it from them .. just suggested I bring in bank statement to show I had a transaction with them around date acquired.
Of course, only bloody statement that was missing, wasn't it ! After ringing/visiting Natwest Accrington 3 times to please forward me October statement (costing me £5 for copy ... cheeky sods .. would love to hear my customers reactions when they ask for copy if I requested a fee !!) took to Argos .. lots of argy-bargy, but did get
gift voucer and bought another(different one) with them. Was a little point here, it was on special offer when I bought it with good discount, if I had replaced with same item, would have cost me £20 more as no longer on promotion ! So, no, Bernie, not impressed with Argos at all.
M & S Westender .. well, just purchased two items, one was floral decoration with lights ... duly arrived at work, badly packed one long cardboard packing, with other long cardborad packing upside down on top, cellotaped in the middle. This, of course, had come adrift with extra bash on top from journey. Courier man did remark that he didn't know what what in it, but had been a problem all day. Some of the little twigs had snapped, but does look very good in the corner of kitchen, but suppose should have complained about their packing really.
I ordered at the same time a table lamp, which I am informed could not be delivered on said day .. they are going to let me know .. I await with interest.