[Gayle]

Last week I was praising Orange but this week they undid all the good.

I got a phonecall from them last week telling me that I was paying too much on my monthly service, would I like them to reduce it by £5 per month and whilst I was on would I like the brand new Samsung phone as a free upgrade. Naturally I was very happy with the phone call and even happier when the shiny new phone arrived the day after.

However, yesterday it didn't work at all. I phoned the service number on a landline and after countless 'if you want such and such a service press 1 or if you want to scream at an employee press 2' options, I finally got through to a person. He told me that the reason my phone wasn't working yesterday was because exactly a week after receiving my new phone I had to change the sim card over - I've looked back through the paper work and no where does it say 'wait seven days and change the sim card over'. I had to point out to him how frustrating it was and how annoyed the automated call service was - I really don't think he cared at all, which made me even more cross.