[joanne72_uk]

Got a cheque (although we paid cash) from the proprietor for £100 after threatening to give the story to the observer of "family with small children left stranded at airport by C.B. taxis".

The proprietor tried to put the blame on everyone from Virgin Airline (he said they had not posted the arrival times on texitext), my husband, saying he gave them the wrong details, and other customers saying that they are often let down and ripped off by other customers!!

In the end I told him that we would leave it in the hands of the puplic and the councils taxi licencing department. This seemed to change his attitude but I am not sure whether this was due to the threat of bad publicity or the fear of being investigated, apparently the driver who took us to the airport had only been in the country 6 weeks (therefore was he registered to driver the taxi?) and the also openly admitted that he had forgot to pick us up and had then gone on another job which is why he didn't get there until after 11:40am (we had booked him for 9:30am).

I am still blazing at the way we have been treated and I just hope that the cheque doesn't bounce now or I will be annoyed.

Thank you all for your advise and support xx