[WillowTheWhisp]

I used to work in a bank and in the beginning I thoroughly enjoyed it. It was more about helping people and sorting out their financial queries and caring about what was best for them. Shortly before I left it had become far more profit centred and all about targets and talking people into having insurance they didn't want and I hated it. We were not supposed to spend time sorting out their problems any more. I remember one elderly gentleman who'd always received a monthly pension and then suddenly it stopped and he was drawing on his savings. Eventually he'd have had nothing left - so I looked into it and contacted the pension company. They explained that periodically they send out letters to verify that the person is still alive. He should have brought the letter in to us and had his existence confirmed but he'd thought it was junk mail and thrown it out. Once I'd sorted out with them about sending a new letter to the bank and then got him to come in and sign it and witnessed his existence for them they reinstated his pension and he got back pay. He was chuffed to bits. He'd thought that because he'd passed a certain age he wasn't entitled to the money any more! Solving things like that was job satisfaction for me but frowned upon because it was unprofitable.