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Caz · 19-03-2004, 11:00

Really annoyed this morning. Local taxi firm is really taking the pee!
Ordered a taxi to take my kids to secondary school. They usually walk (they are both 14), but due to adverse weather conditions, and because it is a fair distance (approx1.5 miles) I ordered a taxi. this was at 8.20am. School starts at 8.45am.
Plenty of time to get there providing they do as they say and come straight away. 8.30am and no sign of them, so begin to get worried that it won't arrive. I ring up the firm and they say "sorry we have been busy this morning, but a car is on it's way. Regardless of the fact that they knew very well it was a school run, and if there could be a problem they should have told me, so I could book someone else - I think fair enough, they might just still make it. But another 5 minutes and still no sign. Try ringing but no answer.It's now gone 8.35.am and looking like the boys are going to be late, so try other firms but they are now all busy for the next 15mins or so. So I call again to ask them if they are on their way, otherwise I want to cancel. (By now it is 8.45am and the kids are already late)."One moment please" says the operator and begins talking to his drivers in a foreign language. I Keep trying to interupt, trying to say "please can you simply tell me if you are going to be here within 60 seconds, otherwise I'm cancelling and booking someone else". I must be on the phone at least 2 mins and still haven't got an answer.(In the mean time the taxi turns up at the gate and the kids get in it). I Finally get the person on the other end to speak to me, and try to complain about the service - and the guy puts the phone down on me!! Cheek! Certainly won't be using them ever again!

Apparently a lot of people are not happy with this firm. Other problems with their service and issues about unsafe driving have been brought to my attention.

The annoying thing is that due to their position in the directory listings, (fairly high!) they will probably get a lot of their occasional custom due to that fact alone!

Anyone who wants to know who they are so that they can avoid them like the plague, just IM me. Not putting the firm's name on here for obvious reasons.

19-03-2004, 11:00	#1
Caz God Member Join Date: Jan 2004 Location: Accrington Posts: 2,210 Liked: 0 times Rep Power: 974	Taxi firms Really annoyed this morning. Local taxi firm is really taking the pee! Ordered a taxi to take my kids to secondary school. They usually walk (they are both 14), but due to adverse weather conditions, and because it is a fair distance (approx1.5 miles) I ordered a taxi. this was at 8.20am. School starts at 8.45am. Plenty of time to get there providing they do as they say and come straight away. 8.30am and no sign of them, so begin to get worried that it won't arrive. I ring up the firm and they say "sorry we have been busy this morning, but a car is on it's way. Regardless of the fact that they knew very well it was a school run, and if there could be a problem they should have told me, so I could book someone else - I think fair enough, they might just still make it. But another 5 minutes and still no sign. Try ringing but no answer.It's now gone 8.35.am and looking like the boys are going to be late, so try other firms but they are now all busy for the next 15mins or so. So I call again to ask them if they are on their way, otherwise I want to cancel. (By now it is 8.45am and the kids are already late)."One moment please" says the operator and begins talking to his drivers in a foreign language. I Keep trying to interupt, trying to say "please can you simply tell me if you are going to be here within 60 seconds, otherwise I'm cancelling and booking someone else". I must be on the phone at least 2 mins and still haven't got an answer.(In the mean time the taxi turns up at the gate and the kids get in it). I Finally get the person on the other end to speak to me, and try to complain about the service - and the guy puts the phone down on me!! Cheek! Certainly won't be using them ever again! Apparently a lot of people are not happy with this firm. Other problems with their service and issues about unsafe driving have been brought to my attention. The annoying thing is that due to their position in the directory listings, (fairly high!) they will probably get a lot of their occasional custom due to that fact alone! Anyone who wants to know who they are so that they can avoid them like the plague, just IM me. Not putting the firm's name on here for obvious reasons. Last edited by Neil; 15-03-2012 at 14:24.