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LOL - that's why we had bullet proof glass between you and us
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Inland Revenue Enquiry Centres have never had that and, believe me, there were times when they should have. We used to have a Chinese "lady" who came into the Warrington office. Her English wasn't very good except when it came to swearing and obscenities, in which she was fluent, and she assaulted at least 2 members of staff. She was, eventually, banned from the premises so she would just open the door and spit on the carpet before leaving again. It wouldn't have been so bad but her queries, usually, had nothing to do with tax. She used to come to the tax office about her Council Tax, her Housing Benefit, her electricity bills, you name it......!
