I had a double pram, except it was a tandem one (baby in back, toddler in front) my two children are only 17months apart and as the eldest was a late walker (preferred bum shuffling

) there was no way he could have walked any distance on reins!!
I used to avoid shops that I knew I would have problems getting around in.
And to go back to the original subject...I haven't read the complaints but feel it is down to parents to judge what is safe and what isn't