[BERNADETTE]

Do the DHSS make it their mission in life to be as unhelpful as possible? Let me explain why I ask. The funeral director told me that as Ian hadn't reached sixty five when he died I was entitled to a funeral grant. I applied but was told that I wasn't.
Went to the welfare rights for help filling out another form and they tell me that I am entitled to said grant. Reason I am entitled to it is I can claim cares allowance for eight weeks after Ian's death. Why are we not told what we are entitled to? They must have known when my claim stopped that it could indeed carry on for the eight weeks.
It is bad enough trying to get things sorted and back on an even keel. Surely being told where you stand with regards to benefits is not to much to ask? I was under the impression that these people were there to help not hinder where claims are involved!!