[glasgow guy]

I had my id nicked 2 years ago...someone from dorset used my id to furnish a flat, buy half of comet and even set up direct debits...I had 3 seperate money chasing companies after me...took me 12 months to finally get through to them that I was not the person they were after - I had to fax a copy of my pasport to the police in dorset who had a picture/cctv still of the real guy they were after to eliminate me from it all....it was all done through the abbey national in dorset and I also had to prove I had never been to that branch.
I was told to go to my local branch with a copy of a letter given by me from abbey head office and have them sign it to say I had never been in the abbey mentioned, but the staff at the abbey in accy read the letter wrong and called the police as they thought I was trying to close the stolen account - they came to this conclusion because....now you may laugh....




because I was scottish..and in accrington...they wondered why a scottish person would come into a branch in accrington - thats the excuse that came out..
they made me sit for 2 hours whilst the manager got onto the fraud dept. and try to sort it out..bearing in mind I only wanted a letter signed and stamped...eventually it was sorted out and I went on my way - but I fired off a letter to abbey head office complaining about the way I was treated and made to feel like a criminal in front of their customers and staff etc.

the letter back profusely apologised about the way I was treated and that certain staff had been disciplined due to the whole scenario and my treatment and they sent a cheque for £500 for the whole id being nicked and hassle throughout...
which did calm me slightly but now I always shred my paperwork and no longer have bank statements through the post.
you live and learn.