Quote:
Originally Posted by Wynonie Harris
A classic example of one of the club's major flaws. Here's someone from the other end of the country who is sufficiently interested in us to order merchandise. He posted on this thread on 29/12 that he hadn't received his order. Club personnel do come on this forum, so I'm sure someone must have seen his post. So wouldn't you have thought that they'd immediately jump on it and either sort the guy's order out or reassure him that it was on its way? Obviously, this hasn't happened, he's had to email again and he's STILL been ignored. Can the club not comprehend that incidents like this will not only deter the customer from repeat purchases, but will put other potential customers off spending money with the club?
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Since posting above earlier, I have now had an email reply.
(Just thought I'd mention it to be fair to the store.)