Quote:
Originally Posted by Wynonie Harris
A classic example of one of the club's major flaws. Here's someone from the other end of the country who is sufficiently interested in us to order merchandise. He posted on this thread on 29/12 that he hadn't received his order. Club personnel do come on this forum, so I'm sure someone must have seen his post. So wouldn't you have thought that they'd immediately jump on it and either sort the guy's order out or reassure him that it was on its way? Obviously, this hasn't happened, he's had to email again and he's STILL been ignored. Can the club not comprehend that incidents like this will not only deter the customer from repeat purchases, but will put other potential customers off spending money with the club?
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One club official who come's on here does try to help best he can, only last week SR was trying to help with various problems, i for one would welcome one of the directors to take up the post Director of communication, surely this would be welcomed by the fans and take pressure off the club allowing the small number of staff to concentrate on club buisness.
Bury FC have a direct e mail address to the directors that on top of a communication manager.
Eric needs to ask his fellow directors to help i know they will as they are a dedicated bunch of people with lots of knowledge.