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claytonender · 03-02-2008, 23:53

I found this copy of the letter EGG have sent to the customers they are ditching. I would be very angry to receive a letter like this, if I paid my account off in full to EGG every month, as it implies that the customer has a bad credit rating and history.

We are ending your Egg Card agreement - account number xxxxx

Dear Mx xxxx

We're writing to tell you that we've reviewed your Egg Card account, and under condition 20.2 of your Egg Card agreement, we are giving you formal notice that your agreement will end 35 days after the date of this letter (31st January 2008).

After the agreement ends, any cards issued on the account may not be used for new transactions of any kind. Please cut up all cards and dispose of them securely. Any regular payments such as monthly subscriptions will not be paid from the Egg Card account so you will need to cancel them with the service provider and arrange an alternative means of payment.

You must continue to pay at least the agreed monthly repayment each month until any debt balance on the account is repaid in full. The Egg Card agreement continues to apply until the balance is repaid in full.

You must make sure that any additional cardholder is aware of this notification.

Our lending policy requires us to keep our portfolio within an acceptable level of risk. The decision to end this agreement has been based on an assessment of the credit profiles of this account in accordance with our credit strategies. Factors that impact a credit profile may include payment history, account conduct and other credit information.

We will not record adverse information with credit reference agencies just because we are ending your agreement. However, we will share information about your payment record in accordance with our normal practices.

To find out more about your credit record you can get in touch with a credit referencing agency such as Experian at Credit Reports: Get your Credit Report from Experian UK - they'll be able to give you an up to date credit report.

If you have any additional questions about the termination of your Egg Card Agreement, please visit New Egg Home and log on to 'your accounts', if you still require further assistance call 0845 301 0891.

Yours sincerely

xxxx
Head of credit cards
Egg Banking plc

03-02-2008, 23:53	#10
claytonender Senior Member Join Date: Nov 2004 Location: Clayton-le-Moors Posts: 892 Liked: 0 times Rep Power: 272	Re: Broken th Egg I found this copy of the letter EGG have sent to the customers they are ditching. I would be very angry to receive a letter like this, if I paid my account off in full to EGG every month, as it implies that the customer has a bad credit rating and history. We are ending your Egg Card agreement - account number xxxxx Dear Mx xxxx We're writing to tell you that we've reviewed your Egg Card account, and under condition 20.2 of your Egg Card agreement, we are giving you formal notice that your agreement will end 35 days after the date of this letter (31st January 2008). After the agreement ends, any cards issued on the account may not be used for new transactions of any kind. Please cut up all cards and dispose of them securely. Any regular payments such as monthly subscriptions will not be paid from the Egg Card account so you will need to cancel them with the service provider and arrange an alternative means of payment. You must continue to pay at least the agreed monthly repayment each month until any debt balance on the account is repaid in full. The Egg Card agreement continues to apply until the balance is repaid in full. You must make sure that any additional cardholder is aware of this notification. Our lending policy requires us to keep our portfolio within an acceptable level of risk. The decision to end this agreement has been based on an assessment of the credit profiles of this account in accordance with our credit strategies. Factors that impact a credit profile may include payment history, account conduct and other credit information. We will not record adverse information with credit reference agencies just because we are ending your agreement. However, we will share information about your payment record in accordance with our normal practices. To find out more about your credit record you can get in touch with a credit referencing agency such as Experian at Credit Reports: Get your Credit Report from Experian UK - they'll be able to give you an up to date credit report. If you have any additional questions about the termination of your Egg Card Agreement, please visit New Egg Home and log on to 'your accounts', if you still require further assistance call 0845 301 0891. Yours sincerely xxxx Head of credit cards Egg Banking plc