[MargaretR]

Directory enquiries isn't really as much use as it was a few years ago, because I don't think cable users are in it, and some people just have mobiles only.

Those bulky directories must be expensive to produce, are hard to read (small print),
and end up in the white recycling bag --what a waste -- they could be abolished to enable our bills to be cut -- perhaps, like having a reduced charge for direct debit payment, they could have a discount for a 'no paper directory' option.