Quote:
Originally Posted by WillowTheWhisp
People are assuming that Glasgow Guy booked the room. Maybe he didn't. Maybe he was one of the invited guests along with family including child in pram. If I was the owner of the establishment I would prefer that people voiced their concerns, which then could be addressed (as in pointing out that there is an alternative entrance should anybody need to use it) instead of simply refusing to go there again or going elsewhere. Constructive criticism leads to solutions which may not even have occurred to the critic.
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Exactly.
We try our very best to accommodate the needs of all our customers, but if nothing is mentioned about a problem, then we can't do anything about it.
i.e
There is an elderly gentleman that visits the pub almost every Saturday night. He has severe walking difficulties (he can't walk without the assistance of a friend & a stick), & therefore we reserve the nearest table to the tiolets for him.