[derekgas]

One of the problems here is that these people read off a script on the computer, anything beyond black and white is double dutch to them, they could update files but are too lazy and would probably have to get a supervisor to allow it, whenever I speak to call centres, I always tell them to pretend they don't have a script in front of them, and to pretend that I am a real customer who requires assistance, half of the time they will hang up. Where I work, if we are informed of a couple becoming a single person, the details are updated on the computer immediately, then again, we don't have a script or a supervisor. I agree with others Bernadette, let the a holes pick up thier own poxy router.