Quote:
I have been paying my water bill by annual direct debit for more years than I can remember.
For the past 2 years I have asked to convert to monthly direct debit, but it never happened - never got a response.
A few weeks ago I went on the United Utilities website and noticed that there is a facility for setting up DDs there , so I thought.....
'that is how they want it done then'.
I went on my banking site and cancelled their annual DD and completed their online form to set up monthly DDs.
Today I have recieved a revised water bill for 2008/9 on which-
they have retrospectively removed the £5 a year DD discount for the last 2 years and want their £10 back!!!!!!!
I now wait for a response to my 'shirty' response to that
What cheek  |
In my experience they are probably the worst company going when it comes to customer relations. They have a monopoly and know how to use it
