Thread: New Laptop
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Old 31-03-2008, 21:23   #1
Royboy39
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New Laptop

I bought a new laptop in Sept of last year from Comet.
The item has a twelve month guarantee.
In November it packed up and when I explained to the tech guy he said sounds like a hard disk falure.
I took the item back to Comet and they sent it back to the manufacturers for repair.....Fujitsu....Three weeks later Comet rang to say that the laptop could not be repaired as liquid had been introduced at some stage to the keyboard and because of that the guarantee was nul and void and it would cost 400.00 GDP (I have got to that, my Spanish key board does not have a pound sign) to have it repaired............not only that, I was told I would have to pay 90 pounds to get the computer back.
I knew of no liquid that had been introduced at all....when you get something new you may get a few teething problems but you don't pour water on it.
I went to Comet and asked for an Engineers report on the findings and as of today I have not had that.
Comet I must say have been very helpful and when they saw that the Engineer at Fujitsu had no intentions of furnishing a report they gave me my useless laptop back without paying the 90 pounds.
Having said that I paid the purchase price for the laptop to Comet?
I am thinking of taking this to the small claims court in order to get my money back.
I have been in Spain and have not had the chance to pursue the matter.....has anyone got any useful advice?
And no smart Aleks comments please.
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