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onlyme · 01-04-2008, 08:08

Hiya Roy

Right, firstly the first 12 months warranty should be free return to base warranty, as far as I'm aware (I dont work for Fujitsu but for a better competitor lol) and so you should in now way have to pay £90 to get YOUR property back.

I would speak directly with Fujitsu about this. At the end of the day, theres nothing to say a COMET employee didnt spill something over the keyboard when it was with them and their responsibility.

Have they explained what the £400 is for? Ie new motherboard? etc. I would ask for the reference number that comet had been supplied with, and take it up with Fujitsu directly. Did you get any extra cover?

I know that with the laptop manufacturer I work for, There is a membrane under the keyboard to stop any liquid or foreign objects interfering with the internal workings. I would ask if any of the seals had been tampered with, if these are intact, you should be ok.

Hope that this helps.

01-04-2008, 08:08	#4
onlyme Senior Member Join Date: Jun 2006 Posts: 843 Liked: 1 times Rep Power: 107	Re: New Laptop Hiya Roy Right, firstly the first 12 months warranty should be free return to base warranty, as far as I'm aware (I dont work for Fujitsu but for a better competitor lol) and so you should in now way have to pay £90 to get YOUR property back. I would speak directly with Fujitsu about this. At the end of the day, theres nothing to say a COMET employee didnt spill something over the keyboard when it was with them and their responsibility. Have they explained what the £400 is for? Ie new motherboard? etc. I would ask for the reference number that comet had been supplied with, and take it up with Fujitsu directly. Did you get any extra cover? I know that with the laptop manufacturer I work for, There is a membrane under the keyboard to stop any liquid or foreign objects interfering with the internal workings. I would ask if any of the seals had been tampered with, if these are intact, you should be ok. Hope that this helps.