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WillowTheWhisp · 11-04-2008, 21:01

I wonder if you got the same driver we got for our non-delivery? We'd never ordered from Tesco online before and we didn't have a particularly large order. In fact having checked through the printout that we just got I saw that most of the items were ones and twos. It was hardly the world's biggest order but when the driver arrived he refused to unload it himself because he said there was too much for him to carry and he would 'be knackered' if he had to do it all. He asked if there was someone who could come and help him. I replied that there was only me. There was nothing online to say that we were ordering too much and that we needed to have someone here to help unload it. I've compared notes with other people and we didn't actually order more than other people have on a regular basis. That was 24th March.

When the guy wouldn't even open the back of the van because there was no-one here to help him unload I phoned Busman, but he was working and could hardly just knock off and come home. The driver refused to speak to him so he told me to tell him to just take the stuff back then. Busman complained to Tesco that night when he got home and they said they would get the store to phone me and apologise the next morning - no-one did. He complained to them that night again about the lack of phone call and again was promised that someone would ring me on Friday. They didn't.

Then to put the tin lid on it we got the credit card statement yesterday and we'd been debited but not been refunded! So off we went to Tesco Haslingden and saw someone who had nothing to do with home deliveries as the relevant person wasn't there but the person we did see sorted out the refund and gave us a print out of the order - which was when I checked to see just how much there was that the driver had been objecting to carrying. It was no more than Busman would have brought home in the car - the bulkiest being 10 bottles of water and 8 cartons of milk! The driver had even had the cheek to say that was more milk than a family needed and had asked if we were selling it in a shop!

11-04-2008, 21:01	#40
WillowTheWhisp Resident Waffler Join Date: Jun 2004 Location: Accrington, Hyndburn Posts: 18,142 Blog Entries: 14 Liked: 14 times Rep Power: 1062	Re: Checking deliveries I wonder if you got the same driver we got for our non-delivery? We'd never ordered from Tesco online before and we didn't have a particularly large order. In fact having checked through the printout that we just got I saw that most of the items were ones and twos. It was hardly the world's biggest order but when the driver arrived he refused to unload it himself because he said there was too much for him to carry and he would 'be knackered' if he had to do it all. He asked if there was someone who could come and help him. I replied that there was only me. There was nothing online to say that we were ordering too much and that we needed to have someone here to help unload it. I've compared notes with other people and we didn't actually order more than other people have on a regular basis. That was 24th March. When the guy wouldn't even open the back of the van because there was no-one here to help him unload I phoned Busman, but he was working and could hardly just knock off and come home. The driver refused to speak to him so he told me to tell him to just take the stuff back then. Busman complained to Tesco that night when he got home and they said they would get the store to phone me and apologise the next morning - no-one did. He complained to them that night again about the lack of phone call and again was promised that someone would ring me on Friday. They didn't. Then to put the tin lid on it we got the credit card statement yesterday and we'd been debited but not been refunded! So off we went to Tesco Haslingden and saw someone who had nothing to do with home deliveries as the relevant person wasn't there but the person we did see sorted out the refund and gave us a print out of the order - which was when I checked to see just how much there was that the driver had been objecting to carrying. It was no more than Busman would have brought home in the car - the bulkiest being 10 bottles of water and 8 cartons of milk! The driver had even had the cheek to say that was more milk than a family needed and had asked if we were selling it in a shop! __________________