Sam has mentioned in a previous post that he works in a cafe so don't think a Brewer's Fayre, however, enjoyed his post and sure he does a good job. Customers can be difficult at times, but I always took pleasure in calming a customer down in my many, many years in Sales/Customer Liaison, etc. Not the retail section so not very qualified to comment.
Best ones are on the 'phone Sam ... you can be pleasant vocally whilst sticking yer tongue out at the same time .. and yes LOL, putting them on mute whilst they are having a go and you can shout down the 'phone and call them the biggest w**ker ever (no apologies for asterisks) .. they do not hear you .. tee hee. Have to make sure the mute button is working though, otherwise, BIG TROUBLE ..
