Quote:
Originally Posted by katex
Sam has mentioned in a previous post that he works in a cafe so don't think a Brewer's Fayre, however, enjoyed his post and sure he does a good job. Customers can be difficult at times, but I always took pleasure in calming a customer down in my many, many years in Sales/Customer Liaison, etc. Not the retail section so not very qualified to comment.
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I agree, but you never let the customers see if they've made you angry by their actions, and I bet you never did in your work Kate.
The customer is always right, even when they aren't.
With the right attitude even the surliest of customer can be won over, as long as you remain focused and professional, even if you scream and kick the metaphoric cat as soon as you leave their presence.
