[Neal]

Barclays Bank is very pleased to inform you that we are installing new
Drive-through cash point machines where our customers will be able to
withdraw cash without leaving their vehicles.
To enable our customers to make full use of these new facilities we have
conducted intensive behavioural studies to devise appropriate procedures
for their use.

PROCEDURES FOR OUR MALE CUSTOMERS:
1. Drive up to the cash machine.
2. Wind down your car window.
3. Insert your card and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash and receipt.
6. Wind up window.
7. Drive away.

PROCEDURES FOR OUR FEMALE CUSTOMERS:
1. Drive up to the cash machine.
2. Reverse back the required amount to align car window with cash
machine.
3. Re-start the stalled engine.
4. Wind down the window.
5. Find handbag, remove all contents onto the passenger seat to
locate card.
6. Turn the radio down.
7. Attempt to insert card into the cash machine.
8. Open car door to allow easier access to the cash machine due to
the excessive distance from the car.
9. Insert card.
10. After "Invalid Card' is displayed? Remove Marks& Spencer Charge
Card and insert the correct Cash Point Card.
11. Remove Cash Point Card.
12. Re-insert Cash Point Card the right way up.
13. Re-enter handbag to find diary with your PIN written on the
inside back page.
14. Enter PIN.
15. Press 'Cancel' and re-enter correct PIN.
16. Enter amount of cash required.
17. Check make-up in rear view mirror.
18. Retrieve cash and receipt.
19. Empty your handbag again to locate purse and place cash inside.
20. Place receipt in back of chequebook.
21. Re-check make-up.
22. Drive car forward 2 metres.
23. Reverse back to cash machine.
24. Retrieve card.
25. Re-empty handbag, locate card holder and place card into the
slot provided.
26. Restart the stalled engine and pull off.
27. Drive for 2-3 miles.
28. Release hand brake!