Most of the receptionists at my doctors never ask me whats wrong with me. Mind you last one that did was a new one and i said why? Then the receptionist who's been there for as long as i can remember came over and said Dr ..... and i said yes she said urgent? No well next tuesday at 3.30 and dont forget this time Jen...
I know i keep harking back to when mum was alive in posts but i rang up once and they'd been told by the doc (i was there at the time) that just to book her in for a home visit - not to go thro the rigmarole of checking that its right for a home visit. Well one of em decided to put me thro it and i said i dont need to do this Dr ... has said he'll come out if hes needed. When she said everyone has to do this i said ok - as long as you do it now well mum was off on one that morning .... the nurse rang me back and said is this for you or for your partner i said no - well i need to speak to the person who is requesting the visit. I said im requesting the visit for my mother. Went through is she having heart pains, no is she breathing regularly etc and then she said - shes well enough to come to the surgery!!! I said im not bringing her up there she walks with a walking frame i have no car so it would have to be a bus to get up there and there is no chance she will make it there. She said she's not ill enough to have a home visit. Ok dont send the doc then - just one thing look on her records and you will see that Doc has said if i request a home visit that he will come out and see her. Oh yes i see that now why didnt you tell the receptionist that i said i did ... When doc came out he said i wouldnt have to go through all that again ...