Quote:
Originally Posted by sparkie
Thinking about it I have never been able to get a straight answer out of our receptionist all I get is I'll just ask, sorry no or in a very short manner well you'll just have to ring back tommorow won't you!!!
|
There is a complaints procedure for bad family practitioner service as under:
NHS complaints
If you feel agreaved then ask for a complaints form in the first instance from the receptionist (I think that might make then take notice of you)
If no satisfaction then fill in the form and submit it, if you need help with the form contact the Citizens Advice.