Quote:
Originally Posted by Lilly
I think the main thing to remember is to keep it polite whether you are telephoning or writing a complaint.
I work in customer services and I feel much more inclined to help someone who has kept a civil tongue in their head. Some people abuse us, very often we understand their frustrations but name calling and bad language is totally uncalled for and doesn't get you anywhere.
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I should know all this as I worked in customer services for years but im struggling because ive never been one to complain, but im always polite even when I do