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I suspect that you tried to use a disabled Nowcard on the coast bus which is not in the Nowcard scheme yet (but will be soon - pigs might fly too)
That bus operator is running at a loss whilst LCC decide, and only last weekend the bus company owner decided that the free month concession could be applied to pensioners only - because that is what P Britcliffe specified.
PS I used to have a disabled card but now have a pensioner card because for normal bus use there is no difference
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the way things are going with the coast bus i dont think it will be running much longer , only 10 on this morning.