Accrington Web - View Single Post

jambutty · 20-05-2008, 21:25

I appreciate that if someone calls with a view to discussing a particular account then the call girl has to establish if the caller is the owner of the account. But I only wanted to ask a general question not related to a specific account and SHE KEPT ON INTERRUPTING ME.

So just exactly who was rude in the first place?

When I have called BT or Eon in the past I was asked, “Can I help you?” It was only AFTER it was established that my query was account related that my account details were asked for.

Now that is the way to run a call centre.

20-05-2008, 21:25	#14
jambutty Apprentice Geriatric Join Date: Jan 2004 Location: Darwen, Lancashire Posts: 3,706 Liked: 0 times Rep Power: 89	Re: United Utilities I appreciate that if someone calls with a view to discussing a particular account then the call girl has to establish if the caller is the owner of the account. But I only wanted to ask a general question not related to a specific account and SHE KEPT ON INTERRUPTING ME. So just exactly who was rude in the first place? When I have called BT or Eon in the past I was asked, “Can I help you?” It was only AFTER it was established that my query was account related that my account details were asked for. Now that is the way to run a call centre. __________________ Thanks for reading. If you have a few minutes to spare please visit my web site at http://popye.bravehost.com