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Re: United Utilities
strangely you would think they would want to answer you as quickly as possible as teh more calls teh advisors can handle means they can employ less staff to service them. Keeping Jambutty on teh line for what was probably 2 or 3 minutes when it would have taken 20 seconds to answer him is actually costing UU money(OK, so in reality it costs us but you know what I'm getting at)
When I worked at Barclaycall teh advisors used to love people who just wanted a balance as they were marked and measured against a "avergae Handling time" and where allowed 180 seconds, some people obviously took longer but then teh balance enquiries took 30 seconds.
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