[onlyme]

Why not do it, not particularly as a 'complaint', but more, 'a few concerns'.

Word it entirely different, asking why, as oppose to complaining.

I think the vast majority of staff in the hospitals do an absolutely amazing job, and without the financial awards they deserve, but there is only so much they can do. You get one difficult patient, or a patient that needs more care than normal, and their already overstretched resources struggle to cope, meaning that the patients that are not critical, are sometimes overlooked somewhat.

I hope your mum is now on the road to recovery